Popular tech blog Gizmodo is reporting first-hand that video chat may be the future of Apple’s customer service. One of their writers called up 1-888-FACETIME, Apple’s line for testing and setting up the iPhone 4′s FaceTime video chat app, and the CSR on the other end told him that it’s a trial to see if Apple can get away with video chat support.
Read: Will AppleCare Go To Video Chat? [Blog Reports That 1-888-FACETIME May Be The New Way Apple Does Customer Service] | TFTS
Read: Will AppleCare Go To Video Chat? [Blog Reports That 1-888-FACETIME May Be The New Way Apple Does Customer Service] | TFTS
According to the rep, Apple’s been teasing the idea of video chat support for a while. It’s unclear how exactly this work. If your iPhone was broken – how would you be able to video call? If your iMac was broken, you’ve got to get an iPhone to show the CSR exactly what’s wrong with it? You’re going to have to get dressed up to call the customer service man?
Despite some questions, it has a lot of possibilities. You might be able to show the CSR exactly what your problem is. As we’ve mentioned previously here, although many mobile phones (Nokia’s in particular) have had forward-facing cameras previously, the iFlock is acting like this is the first time they’ve ever seen such a thing and (for better or worse), the FaceTime app should open a lot of minds to video chat.
Read: Will AppleCare Go To Video Chat? [Blog Reports That 1-888-FACETIME May Be The New Way Apple Does Customer Service] | TFTS
Despite some questions, it has a lot of possibilities. You might be able to show the CSR exactly what your problem is. As we’ve mentioned previously here, although many mobile phones (Nokia’s in particular) have had forward-facing cameras previously, the iFlock is acting like this is the first time they’ve ever seen such a thing and (for better or worse), the FaceTime app should open a lot of minds to video chat.
Read: Will AppleCare Go To Video Chat? [Blog Reports That 1-888-FACETIME May Be The New Way Apple Does Customer Service] | TFTS
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